On-the-Job Training Essay

ASSESMENT OF THE PRACTICUM PROGRAM Its proven and well tested Experience is in spades the stovepipe t apieceer. There are count slight topics that Ive learned during my on-the-job Training at Best Western Premier F1 (Fort 1) Hotel in Bonifacio planetary City, Taguig, Metro Manila. Being in a new and neer-been-to environment was a enormous ch on the wholeenge to me. I exerted great effort to cope up with the means and manner of living of the new environment that Id indulged into.Associated essay Problems Encountered by HRM Students A.K. Kraipak CaseI did my best to blend in and went in with the shine of what the strong world is offering, the sheer pressure and always on the move, sprightly and fast-pacing world of the metro cities. With t each(prenominal) and grand infrastructure, busy multi-lane roads, coarse push of people whom I passed-by now and then, and the hustle and bustle caused by the uncouth cacophony of the metro cities created not only by great fare of vehicle s but likewise by the muttering shouting people the gibe and pounding of the upgrading and growing enormous new structures made of cement and steel.At first, I was so scared and nervous but was real excited at the same sentence. While configuring and scrutinizing the entire vicinity of the area where I did my OJT, at some point I lost my sense of direction. It was nerve-wracking notwithstanding it was a funny bewilder though. Good thing, later on I managed to find my way through e actu ally(prenominal) destination that I alleged(a) to go to. I was able to meet many an(prenominal) distinct individuals and gained many relevant insights just about the hotel industry, getting a profound job and a glimpse of how it unfeignedly looks comparable.That very moment, it came to my senses that I moldiness n forever raving mad the opportunity that I had, I must give my best and with all extend learn anything what I squeeze out learn about hospitality industry that allow for broa den and expand my screwledge and skills in my study of expertise and never confide myself with the hindrances in achieving my ultimate goals in life. For the very first time, I had experienced a real job consultation with a real Human Resource decision maker in a real HR self-confidence. Everything seemed so formal with air of professionalism in the aureole of the office.Every personnel were so prim and proper wearing their corporate suits and were very polite and amiable. Upon arriving a bit early of the scheduled interview, I waited for my designation to be called by the executive secretary. When the interview had started, I tried my best to hide my nervousness. To my astonishment, the HR executive turned out to be very kind and undemanding to talk with. He wasnt stern and fixed as what I had expected in fact he helped me adopt along up my confidence that made me feel comfortable talking with him all throughout the interview.Everything went well, I was told to wait for an email and a text sum for the confirmation and schedule of the preference before I could start my education in the hotel. I was informed that their hotel requires their on the job Trainees to render not less than 500 hours and preferably at least 720 hours of nurture as compel by the care of the hotel and world very benevolent to the welfare of their OJT trainees, they throw in students to check their practices on the desired departments they required to be charge to.During our orientation, we were taught about the essential features and information of the hotel and its puzzle out and standards. They taught us how to traverse costumier and do services in accordance to the premiere standard of the hotel. I had my orientation together with some students from De la Salle of St. Benil, Pamantasan ng Pasig, and other famous schools in Manila, Pampanga and Batangas. I learned that even if I came from a college in the province, it doesnt mean I cannot cope up with them, th at they are much much equipped and skilled than me.I had proved to them that students from Saint Vincents College possesses an edge in customer service and are much more hardworking and we can postulate with them in the field of hospitality industry as creation taught and em hunchded to us by our skilled and competent instructors. I am blessed because all the personnel of the hotel were so kind and generous to me during my training at Best Western F1 Hotel. They had taught me well and were very much automatic to share all their insights about their job and about the natures of services in hospitality industry.As per assign by the Human Resource Department, my first assigned pose was as an assistant of the Accounts Payable Manager in the score office of the hotel, where my task involves with screening and handling incoming calls, attend to knob that goes in the office, receiving and logging shoot received documents, checking and reviewing incoming receipts and invoices and s ummarizing them down in the excel table.Also attend to basic accounting procedure and processes like checking salary distributions of casual and on-call employees, second review checking for billing statements and payables of the hotel and dissemination of look into and reviewed payable and reimbursement accounts of executive personnel. Making summary of cash disbursement of the hotel, checking leverage order invoices and filling them for preparation of payable checks to clients.Later on I realise that the office that I was assigned to is the Chairmans office, the owner of the hotel. In the office I learned to be very careful in my every action especially in handling payable accounts exploit for it involves huge sum of money. The executive employees were so kind and companionable in spite of of their high positions in the company. They crank jokes to break the silence in the office and they are generous enough to share some snacks or nutrition that they wear even to me though I was just an OJT.I admired the executive bosses because though they direct high positions they are humble and down-to-earth, like the hotels General Manager, Cost Control Manager, Credit Manager and especially the nonmigratory Manager of the hotel who he, Himself wipes cutleries, fold table napkins and do table set-ups during busy hours in the function agencys. The next department that I was assigned to was in Housekeeping. Here, I learned a pot of things about room services and standards afterward my first task as a public area support.I have encountered many distinctive types of lymph node and I was taught how to handle them well. Most of our guest staying in the hotel are foreigners, thats why I was told to pay help carefully to each and every request of the guest especially to Koreans and other Asian guests because most of them dont know how to converse well in English. I was partnered to the hotels Room pinnace who interact and taught me well everything that I wante d to know about existence an excellent housekeeper and effective customer service.He represented me some good techniques in bed making and doing duvet in an easy and fast manner. He taught me productive of towel folds and proper way of arranging amenities in a Premiere standard. He guided me in every rooms cleansing procedure and added some techniques how to effectively finish it quickly and splendidly. He besides taught me all the amenities and facilities of each room types. He allows me to have my on hand experience throughout all procedure and guides me if Im having a hard time.Every time we are done with our room clean-up and locate room requests, we proceed to the pantry to arrange the stocks and amenities in the cable tramway and the storage while waiting for new guest request and room services. I also assigned to the linen and lavation section of the maintain department where I learned a lot about disparate laundry services and how to operate facilities and machiner ies. I was able to do laundry pick-up and delivery procedures, logging and incorporating each services we had rendered and trusted enough to berth it in using the Opera system in the computer.The staff treated me like Im one of them and they even trusted me with big tasks like when they assigned me to take over the duty of the linen attendant who got sick and was absent that day. Since no one can replace her for a while, they assigned me the duty to handle all linen and laundry responsibilities because they were footsure that I am skilled enough to handle the task. I was also given a chance to be the keep coordinator who attends to all calls for housekeeping intended for guest requests and room status reports and updates.I experienced turndown services and did rooms cleaning and services on my own without the aid of a Room Attendant during full house accommodation of the hotel and also assigned to mini-bar housekeeping attendant to check and replenish all amenities required in t he mini-bar and pantry areas. Finally, I was assigned to the Food and Beverage department. This time all my skills and patience has been well tested. I experienced a lot of functions and events during banquet services.It was absolutely a tough task because it seems like we never run out of guests to attend with plus we need to serve them provender precisely to the scheduled time and scanty services upon requested. Mostly of the guests that we had were from huge and renounced companies like Proctor and Gamble, Mead rear endsons, Holcim, Unilever, and many more whom usually they brought with them guests celebrities like, Coco Martin, Tony Gonzaga, Bea Alonzo, John Estrada, Kathryn Bernardo, Lovie Poe etc during their held events at F1 hotel.Thats why we were instructed well by the supervisors to be extra careful in handling and attending guests especially the VIPs. I learned to do multi-tasking and was thought how to do unlike food broadcast and table set-ups which varies dependin g upon the kind and theme of the event. Ive learned that you need to handle each and every costumer well with extra care. As we all know, costumer is the lifeblood to every personal credit line. It is a must to treat them well and offer their needs, wants and give them a satisfying service because the success of every business relies on them.Ive learned to adjust to every person or costumer that comes in the workplace, not every individual is alike so you must know how to handle each situation and adjust to their differences. Also, you need to be versatile, well rounded and able to work efficiently under pressure. In case of any problem, you need to act on it promptly. Being shy or sluggish has no room in this industry. You need to have focus, have a presence of assessment and give your best on everything you do.Knowing your job and enjoying what youre doing also helps a lot for an effective procedure in providing superior public presentation in costumer service, you need to smile, have a positive attitude, be patient and create resonance with the every person that youre minting with, especially the costumer. I also acquired from my On-the-Job training that for a person to be efficient and successful, you need to work hard, exert great effort, work well even under pressure, be flexible, learn from every mistake and correct them, never complain on task given to you, respect your co-workers, be humble and have your mind set on what youre doing.I really had a great experience with all the people around me during my practicum, especially the staffs. They taught me a lot and I really learned a lot from them. All of them are friendly and fun to work with. During the practicum they help us learn many thing and allows us to have a first-hand experience with dealing with costumer and if ever we commit mistake they are considerate enough to guide us in correcting them, tells us what to do to refrain from doing it again, teach what we can notwithstanding do to improve our learning on different aspects in customer service and expound our newly acquired learning.First they let us observe what to do in different task and how they do it then assist us in performing it and finally let us do it in our own. I also experienced meeting different customer that come and go in the workplace most of them are kind, approachable and easy to deal with and there are also those who are very exacting and rude but eventually Ive learned to handle and deal with them well, you just need to be patient with them, humble and amuse them with a great and satisfying service.One event that I cant really forget during my practicum was when I had successfully accomplished my task well, had pleased a bunch of costumer and they complimented on my service. They uttered that they are pleased with my performance and the management complimented me and said that we were very well taught by our school where I came from because of the quality of good service, hard work and de dication that I showed them.It was really a great privilege to have heard such acceptable words from people that you had worked with. It was as if all my hard work and deform had paid off and I were further motivated to do better, show my best in everything that I do and prove that hotel and restaurant management students of Saint Vincents College are skilled, knowledgeable and competent enough to compete with other colleges and universities offering the same field of study in foothold of hotel and restaurant industry.Indeed, this practicum experience is really a great help to each every student that wishes to be in the Hospitality Industry for it ordain really allows student to be more skillful in doing different task in hotel, restaurants and other related establishments in providing customer service. For those who will undergo the practicum program soon, they must be disciplined and must do their best in everything they do. They must be patient, must have perseverance, and mu st have a presence of mind and willing work without being told.They also need to know well what they are doing, focus, establish rapport with the people around them, be well rounded and ensure quality service to costumer. They must learn to adjust to every situation. And must be eager to learn new things that can help them in the secure future because this is just a start and a taste of what the real world can be, where you will face real costumers and problems that you need to please and overcome.